FAQ

Answers to frequently asked questions

What is your concept?

FLUPS is an abbreviation for Fashion Lending & UPcycle Store (FLUPS). This means that you can buy sustainable designer clothing and fresh vintage items from us or borrow them for 4 weeks. This way you can always enjoy a luxurious new outfit whether you buy or borrow.

How does borrowing clothes work at FLUPS?

Borrowing clothes at FLUPS is sustainable, simple and flexible through our 4 steps for borrowing clothes. Read more about it by clicking on the button.

What are the costs for borrowing clothes?

You have been borrowing a piece of clothing for €11,- for a whole month. We do not work with a membership. The FLUPS system is completely sustainable, simple and flexible. Click on the button to read more about our loan system

Do you also sell clothes in the store?

Yes, all clothing items at FLUPS are for sale and for loan. It is also possible to first borrow and then buy a piece of clothing. Then you get a 10% discount on your purchase.

What happens if I damage or stain a borrowed item of clothing?

Accidents can happen, we understand that. If something accidentally happens to a garment, contact us and we will really work it out together.

Can I also borrow a piece of clothing first and then buy it if I fall in love with it?

Yes, you have the opportunity to buy a borrowed garment if you absolutely love it. You will then receive a 10% discount on the purchase price.

Why would you borrow clothes?

Borrowing offers the opportunity to regularly enjoy new outfits without paying the full purchase price. It is sustainable, budget-friendly and allows you to vary your style.

So I buy/borrow something that someone else has already worn, isn't that gross?

We provide regular professional cleaning and maintenance to all our garments to ensure they are in perfect condition.

4 weeks is quite a long time, can I wash the borrowed clothes?

Yes, we recommend washing the clothes at a maximum of 30 degrees on the hand wash setting of your washing machine. Some items should absolutely not be washed, if you borrow them, one of our employees will explicitly inform you of this at the checkout.

Can I return or exchange purchased clothing?

No, purchased clothing may not be exchanged. If you are in doubt about your purchase in the store, you can choose to borrow the item first. This way you can properly assess whether it is what you expect.